Refund & Returns Policy

Refund & Returns policy

All our products are frozen, perishable foods. For food-safety reasons we cannot accept returns of frozen goods once they have been delivered, and perishable goods are exempt from the 14-day cancellation right for online purchases.

Damaged, thawed or incorrect items

Please check your order when it arrives. If any item is damaged, has thawed, is past its date or is not what you ordered, tell the driver or contact us on the day of delivery with your order number and, if possible, a photo. We will replace the item on the next delivery or refund it to your original payment method within 5 working days.

Cancelling an order

You can cancel an order free of charge until it has been packed for delivery – contact us as soon as possible. Once an order is out for delivery it cannot be cancelled.

Contact

Email [EMAIL] or call [PHONE].