Frequently asked questions

Why can’t I see prices?

Prices are visible to registered, approved customers. Create an account, we approve it (usually within one working day), and you can log in and see everything.

Can private customers order, or is it trade only?

Both. Private households and businesses are welcome. The minimum order is £185 for everyone.

Is there a minimum order?

Yes, £185 per order after any discount. A delivery charge of £12 is added to every order.

Where do you deliver?

Across mainland UK with our own refrigerated vans, every day of the week – you choose your delivery day at checkout. See Delivery Information for cut-off times.

How do I pay?

By card at checkout, by bank transfer, or cash on delivery to our driver. Card and bank-transfer orders are prepaid; bank-transfer orders are delivered once the payment has cleared.

Do the products arrive frozen?

Yes. Everything is frozen at the producer and stays frozen in our vans. Please put the goods in a freezer as soon as they arrive.

How do I bake the pastries?

Bake from frozen – no thawing needed. Baking instructions are printed on each product and shown on the product page.

Can I get an invoice?

Yes. Your PDF invoice is emailed to you when your order has been delivered, and you can also download it from your account under Orders.

What if something arrives damaged or thawed?

Check the goods on delivery. If anything is not right, tell the driver or contact us the same day and we will replace or refund the affected items. See our Returns policy.